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Hello Taxpeople! Here’s a nice idea for you.

Very few things make me anxious – but two of them are anything new involving computers and anything at all to do with tax.
So you can imagine how delighted I was when the Hungarian tax people told me I had to fill in my Hungarian tax statement for 2014 online. It was only available online. There was no way of doing it offline, on paper for instance. No. Shiny stylish computers only.
We logged onto the general tax site which took a lot of doing because the tax people had sent me an email with a link in it and I’d parked the email in my keeper file and forgotten about it. Why? Well it was in very very complicated Hungarian bureaucratese which made my brain go numb at the first word, so I missed the sentence in the middle of it all which said it was only valid for five days.
So we got to the right page to change the password and made obeisance to the computer gods and got another link and put in a password which the computer didn’t like because not enough numbers and we did it again and finally got into the bloody system.
Now we needed the 14KATA form. Hokay.
We typed 14KATA into the search box and hit enter.
Computer had never heard of it. Variations? Nope. Look through the dozens of menus and submenus. Nope.
As I write this, there are small business people all over Hungary, searching desperately for this form because they can’t afford an accountant and, like me, they have suddenly realised they only have a week to the deadline for filing the thing. All over Hungary, people are peering at computer screens and wishing and wishing they could find the 14KATA form, somehow, somewhere. Some of them are probably in tears.
Yes, we rang them. After the usual rigmarole with the computerised switchboard, we got through to a human. It’s on the .gov website not the tax website. Of course. Why would it be on the tax website when it’s a tax form? How silly of us!
My friend has now sent me out of her office because she can’t cope with bureaucratese and the computer as well as having me sitting there vibrating and dry handwashing over the bloody form. When I left she had found 14KATA through three different submenus, though she had to install a specially wonderful automatic formfiller first.
Ladies and gentlemen of tax authorities everywhere. I have some wise words for any of you who bother to read this. So pay attention.
You need to make tax paying very EASY and SIMPLE. Why? So people will do it and you will get their money. Just because you have a PhD in Informatics, Taxation Obfuscation & Complexification, doesn’t mean they do.
EASY and SIMPLE.
So, for instance, when you can predict that lots of people, without a PhD in the above, will be wanting to file their tax statement, you make the form available under the search box as 14KATA. No, you can’t have fun playing with nesting submenus. Every search box anywhere in the system needs to be able to lead to the 14KATA page. That’s all.
Nice boring little link: searchbox – 14KATA – form.
That’s just to start with. I haven’t even got to the form itself yet.
Luckily my friend Dora is not only fluent in English but is a very good administrator and extremely patient. I don’t know where she’s got to on the actual form. I’m afraid to ask.
That’s all for the moment, tax people. Just think about it. We have to pay tax if we want to live in a civilized society because it costs money to supply one. One of the reasons why Americans live in a less civilized society than most of Europe is because they mostly believe that only suckers pay tax. One of the reasons why Scandinavians live in a more civilized society than most of Europe is because they seem to accept the need to pay tax.
But get this, taxpeople. It may be news to you, but nobody actually likes paying tax. And most people regard the time they spend dealing with tax forms, stupid government websites and madly complex bureaucratese in any language as an additional and very unwelcome tax on their time, on top of the tax they pay in money.
So make it SIMPLE and EASY.
Unless of course you’re relying on the fines for late filing to pay the wages of the taxpeople.
But that would be silly. Wouldn’t it?

2 Comments

  1. Personally I don’t pay a penny more than I absolutely have to, which means I end up paying the (fairly low) proportion I consider legitimate to enable the federal government to do the things I want it to do.

    Because I hate them and consider them vile scum. I want them to die, but starving them will have to do, because blowing stuff up and killing people to avoid it doesn’t seem really practical… 8-).

    1. patricia says:

      I sympathise – but I’m happy if I just pay the buggers what I owe them. I can’t be bothered to do anything more. F**ck em, why should I pay them so much attention? It’s only money!

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