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Only one country according to .gov.uk – Britain

This is going to be short. That’s because I am very very annoyed with the Student Finance UK people. My son Luke is going to the University of Kent in September 2016 (to study Anthropology with a year in Japan, thank you for asking and yes, I’m very proud of him.)

He needs student finance which you have to apply for online. The Student Finance website quite reasonably asks me to supply them with my own most recent financial information. Only I can’t.

I had an account with them about seven years ago for Alex my eldest and I haven’t used it since. No, I don’t remember the password or the secret question about musical instruments (whut?) They supply a phone number for me to call to reset my password.

Except this phone number doesn’t work outside the UK. Do they supply an international number for people who have parents living abroad – surely I can’t be the only one?

Nope. Not as far as I can see.

Do they supply an email for me to contact them and tell them I need a number that works outside the UK? Any other address?

Nope. Not as far as I can see.

Stalemate.

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